thawte SSL certificate Refund Policy

If you cancel a certificate after it has been issued and you believe that you have grounds to request a refund, you must request such a refund from the SSL.com account manager allocated to your Certificate Application. Grounds for such a refund would be:

i) Technical problems due to an error on our system, where the Technical Support team has been unable to rectify the situation.

ii) If the reason for the cancellation or revocation is due to thawte breaching a warranty or other material obligation under this Agreement, or the thawte CPS, then you will be entitled to a full refund of the Certificate fees paid to SSL.com. Alternatively you may choose to receive a new Certificate at no charge. All refunds must be authorized by the SSL.com account mnager.

Please note that the certificate for which the refund was requested, will be revoked.