SSL.com is looking for a technical writer to join our Product Development and Marketing teams. SSL.com is a publicly trusted certificate authority providing public key infrastructure products and related trust services. We work in a highly collaborative environment with a continuous goal of delivering high-quality digital certificates, encryption, and cloud signing services to our customers. A successful candidate will have strong interpersonal skills and be able to effectively communicate technical concepts to non-technical users as well as provide technical documentation.
As a technical writer, you will be responsible for product documentation aimed at a variety of audiences. For example, you could be updating API guides for engineers on one project and producing cloud signing guides for legal professionals the next.
You will develop and maintain software user guides, administrative guides, and development guides as well as white papers and more marketing-focused content. You will work closely with product managers, marketers, support staff, and others to ensure that documentation is thorough but understandable.
Work with internal teams to develop an understanding of the organizational needs; research, outline, write and edit new and existing content
Write and edit customer-facing user guides for existing and new features
Develop administrative guides to be used by product, support, sales, and other teams
Create and maintain customer-facing technical documentation
Independently conduct the research necessary to process content
Meet with subject matter experts to ensure accuracy and clarity of documentation
Innovate content delivery and workflow solutions
Analyze and identify gaps in current documentation
Exceptional written and oral communication skills
Ability to explain complex concepts in easily understandable language
Outstanding investigative research abilities
Willingness to take initiative in learning the technical aspects of our product
Experienced working with geographically separated teams
Skilled at multitasking and handling changing priorities
Experience producing content for software products, engineering services, cybersecurity, or related technical disciplines
2-4 years of experience as a technical writer
Preferred Skills and Education
Bachelor’s Degree, in a technical field such as Computer Science, Software Engineering, Computer Engineering or a Communication / Marketing-related degree with related technical experience.
2+ years of experience in Software Development; working with engineers
2+ years of experience in Technical Writing of software documentation
Previous experience creating long-form white papers
Content marketing experience is a plus
Familiarity with website analytics, SEO, and social media marketing is a plus
Previous experience with digital certificates, encryption services, or public key infrastructure is a big plus
Compensation is commensurate with experience. Please provide your compensation requirements.
SSL.com provides an equal opportunity for employment across the globe. We welcome diversity and create an inclusive environment that protects employees from any discrimination in our amazing company.