What is this charge for?
This depends on what you purchased:
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Standard certificates (SSL/TLS, code signing, S/MIME, etc.): This is a one-time charge for that purchase or renewal, not a recurring subscription. If you weren’t expecting it, check your certificate’s auto-renewal setting under Dashboard ? [certificate] ? Renewal Settings to see whether it’s set to renew automatically. For the transaction itself, go to Dashboard ? Billing and Purchases ? Monthly and daily invoices, open the invoice, and click the Description column for full detail.
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eSigner: This is a recurring subscription charge, billed automatically to the card on file — not a one-time invoice. If a charge failed, signing operations are suspended immediately, and if unresolved for 30 days the credential is permanently terminated and can’t be reactivated. Check Dashboard ? Billing for your eSigner subscription status, or update your card if a payment failed.
How do I pay it?
Go to Dashboard ? Billing and Purchases ? Monthly and daily invoices, select the invoice, and click Make Payment.
Add or select a payment method right there.
Confirm and complete payment — you’ll get an on-screen confirmation.
When is it due?
Unless your agreement says otherwise, invoices are due on receipt and become overdue 30 days after the invoice date (shown on the invoice detail page).
I think this charge is wrong/I want to dispute it
Contact Support before the due date with the invoice number and a description of the issue — email Support@SSL.com, call 1-877-SSL-SECURE, or use chat. Disputing in writing before the due date pauses the overdue clock for 3 days (per Section 8.1 of the Certificate Services Agreement) while we work it out. Past due already? Reach out anyway, so we can still help.