If you’ve forgotten your SSL.com account username or password, this helpful guide is here to walk you through the secure steps to regain access. Maintaining the security of your digital certificates and account information is critical, and this guide ensures that your recovery process protects you from unauthorized access.
How to Know Your Username
- Go to https://secure.ssl.com/password_resets/new
- Place the email address connected to your SSL.com account on the form provided. Your username will be sent to your email address. If the browser you are using is prompting you with reCAPTCHA to verify that you are a human, then tick the check box for it and accomplish the short verification test.
- Click the Submit button.
- Check the SSL.com message that appears, confirming that your username has been sent to your email.
- Open the email from SSL.com, containing your username.
How to Reset Your Password
- Go to https://secure.ssl.com/password_resets/new
- Provide the username associated with your SSL.com account in the form. If prompted by reCAPTCHA, check the box and complete the short verification to confirm you are human.
- Click the Submit button to proceed.
- A message will appear on the SSL.com page confirming that reset instructions have been sent to your email.
- Check your inbox for an email from SSL.com and click the link included to reset your password.
- On the reset page, enter your new password, re-enter it for confirmation, and then click the Submit button.
- Your SSL.com account now has a new password. You can log in using your updated credentials. Make sure to save your new password in a secure password manager.
Thank you for choosing SSL.com! If you have any questions, please contact us by email at Support@SSL.com, call 1-877-SSL-SECURE, or just click the chat link at the bottom right of this page. You can also find answers to many common support questions in our knowledgebase.
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