What to Expect after Placing Your SSL.com Certificate Order: Timelines, Validation Steps, and Status Tracking

This guide explains what to expect after placing your SSL.com certificate order. It walks you through each step, including providing your details, completing validation, and tracking your order until issuance.

Add Registrant Information

1. 1. Log in to your SSL.com account and go to the Orders tab. Find your order and click Provide Info in the Action column. Enter the required registrant details.
      
   2. For OV or EV orders, if your organization has a Dun & Bradstreet (D-U-N-S) number, you can enter it here to help speed up validation. Make sure your company information with Dun & Bradstreet is accurate and up to date. Click Next >> to continue.
      

EV Request Form and Subscriber Agreement Submission (For EV Certificates Only)

 

Online Submission

You will need to enter the names, email addresses, and phone numbers for the following roles involved in your EV certificate request:

Contract Signer
This is an authorized representative of your organization who can legally sign agreements. This person must have authority to act on behalf of the organization (for example: CEO, President, Director, CFO, or Department Head).

The Contract Signer can fulfill all roles, but you may assign different individuals if needed.

Certificate Requester
This is the person responsible for completing and submitting the EV certificate request.

• If this person is the same as the Contract Signer, simply select “Same as Contract Signer.”

Contract Approver
This person is responsible for reviewing and approving the EV certificate request on behalf of the organization.

• If this person is the same as the Contract Signer, select “Same as Contract Signer.”

If your organization requires multiple requesters or approvers, you can add them by clicking Add Certificate Requester or Add Certificate Approver.

Continue the Process

Once all contact information has been entered:

1. Click Next >>
2. If any of the listed contacts do not yet have an SSL.com account, they will automatically receive an email invitation to:
   • Create an account
   • Complete AI-based identity verification

After verification, they will be able to approve and sign the required EV documents.

Identity Verification for New SSL.com Accounts

For Contract Signers and Contract Approvers who do not have existing SSL.com accounts, they will be sent email messages allowing them to create accounts and then have these verified through an AI Identity Verification software provided by SSL.com. 

Creating an SSL.com Account

1. Open the email containing the link which allows you to create an SSL.com account.
2. You will be directed to a page allowing you to create the password for your account. Check that your password follows the minimum requirements and make sure to save it in a secure location. Re-type your password in the Password again field. Check the box beside the statement that asks your agreement to abide by the terms and conditions of the SSL.com Subscriber Agreement. Finally, click the Submit button.
3. You will then be logged in to your newly-created SSL.com account and a message will show indicating that your account has been successfully activated.

Conducting Automated Identity Verification 

Please refer to this guide on how to do automated identity validation with SSL.com. 

Approving the Online EV Request Form and Signing the Online EV Subscriber Agreement

After successful verification of the newly-created SSL.com accounts, SSL.com will send emails containing links that will allow the Contract Signer to sign the Extended Validation Subscriber Agreement and for the Contract Approver to approve the Extended Validation Request Form. Both users should be logged in to their SSL.com accounts before being able to sign the online documents.

Contract Approver

1. Login to your SSL.com account. 
2. Open the email from SSL.com and click the link for approving the Extended Validation Request Form.
3. Upon clicking the link, you will be directed to the online EV Certificate Request form. After reading all the contents, scroll down the page, check the box for I approve, and then click the Submit button.
4. You will then be directed to the Dashboard of your SSL.com account and be notified if the EV request form has been approved successfully.

 

Contract Signer

1. Open your internet browser and login to your SSL.com account.
2. On another tab, login to your email account and open the email from SSL.com containing the link for signing the Extended Validation Subscriber Agreement.
3. Read the contents of the online Extended Validation Subscriber Agreement form. Scroll down, check the box for I agree, and then click the Submit button.
4. Upon clicking the Submit button, you will be redirected to your SSL.com account dashboard and you will be notified that  the EV Subscriber Agreement has been signed successfully.

Manual Submission

If after clicking the Next >> button, the certificate requester decides not to use the online forms for the EV Request Form and EV Subscriber Agreement in favor of the downloadable PDF copies, the instructions for signing the downloadable copies are outlined below:

1. Download and have the information filled out for the pdf copies of the EV Request Form and EV Subscriber Agreement.
2. On your SSL.com account, click the Orders tab on the top menu.
3. Locate your order and click the details link under the Subject  section. Afterwards, click the upload link under the validation documentation section.
4. Upload the signed EV Request Form and EV Subscriber Agreement  by clicking any of the Choose Files button (all buttons go to 1 folder). Next, click the SUBMIT DOCUMENTS button.
5. Click the provide contacts link to provide contact information for your order. From here, you can now proceed to the section titled Adding Contacts for the rest of the instructions.

Add Contacts

1. 1. On the next screen, click + Create Contact and then fill in the on-screen form and click Create to add a contact to the order. You must create at least one contact for the certificate, but you can also add more if desired.
      

When you are finished adding contacts, click Next >>.

Submitting Validation Documents

1. 1. On the next screen, upload up to five documents that SSL.com can use to verify the identity of the individual or organization requesting the certificate.
      The specific documents required will depend on the certificate type you ordered (EV, OV, or IV). For detailed guidance, refer to the SSL.com article: How to Upload Validation Documents for SSL.com Certificates.
   2. After submitting your documents, your order status will change to Pending Validation. During this stage, SSL.com will review your submitted information and complete additional checks, which may include verifying your phone number. You can keep track of your order’s progress with the Validation Process checklist.
      
   3. As each validation step is completed, the checklist will update automatically to reflect your order’s current status.
      
   4. Please note that Extended Validation (EV) certificates require more verification steps than OV or IV certificates, so their validation process may take longer.

Complete Callback Verification

1. 1. Once your telephone number has been verified, the perform callback link will be made available to you. To find it, navigate to the documents page of your order.
   2. Next, click the Perform Callback link, located at the lower left of the page.
   3. A dialog box will appear. Enter one or more email addresses to send the callback link to, and then click the Send button.
   4. A green alert message will appear, verifying that the callback links have been sent.
   5. When your callback email arrives, click the link in it.
   6. After clicking the link, a callback verification form will open in your web browser. To initiate a call to your verified phone number from our automated system immediately, just click the Call Now button. You can choose between a voice call and SMS text by using the radio buttons at the bottom of the form. Finally, by using the Callback Types drop-down menu, you can choose to schedule an automated call at a later time via the Scheduled Callback option, or schedule a direct call from a member of our staff by choosing Manual Callback. If you choose one of these options, form elements for scheduling the call will appear dynamically. (For more information on these options, please refer to our how-to on Callbacks for OV Certificates.)
   7. After clicking Call Now, a form for verification code entry will appear. When you receive your call it will include the code. Enter the four-digit code and then click the Verify Phone button.
   8. If everything has gone correctly, an alert message will appear in your browser confirming that callback verification is complete.

Final Step: Certificate Issuance

After all required steps are completed—including:

• Registrant information
• Document submission (if required)
• Identity verification
• Callback verification

SSL.com will review your order and proceed with issuing your certificate.

Summary

The process is straightforward:

1. Provide registrant details
2. Complete EV requirements (if applicable)
3. Add contacts
4. Verify your phone number
5. Wait for issuance

Following these steps promptly will help ensure the fastest possible certificate delivery.