This document contains SSL.com’s Purchasing Policy and warranty information for digital security certificates.


Certificate Purchasing Information

Basic SSL – Purchasing a Basic SSL will result in the customer receiving a Domain Validated (DV) SSL Certificate for 1 Fully-Qualified Domain Name (FQDN) hostname that is listed in the Common Name field of the Certificate Signing Request (CSR). As a courtesy we also provide coverage for the WWW subdomain of that Common Name entry. DV certificates are warranted against mis-issuance up to $10,000.

High Assurance SSL – High Assurance SSL Certificates are Organization Validated (OV) in addition to the Domain Validated (DV) verification process. The OV verification process requires additional verification information that the customer must upload to the account. Since not all customers have this information readily available, we offer a courtesy DV certificate to the customer should there be an immediate need to protect the website. DV certificates are warranted against mis-issuance up to $10,000, and OV certificates are warranted against mis-issuance up to $1,250,000. OV verification must be complete in order to qualify for advertised warranties. If the customer has installed the DV certificate and does not provide any OV documentation within 90 days of the order date, then the OV designation will be forfeited and the DV certificate will be considered as acceptable to the customer; no refunds or credits will be provided. Regardless of the installation of the DV placeholder certificate, the customer has 180 days to provide the required documentation for the OV designation; after 180 days after order date, any orders missing validation documents will be considered abandoned and no refunds will be provided.

Premium SSL – Premium SSL Certificates are Organization Validated (OV) in addition to the Domain Validated (DV) verification process. The OV verification process requires additional company information that the customer must upload to the account. Since not all customers have this information readily available, we offer a courtesy DV certificate to the customer should there be an immediate need to protect the website. DV certificates are warranted against mis-issuance up to $10,000, and OV certificates are warranted against mis-issuance up to $1,250,000. OV verification must be complete in order to qualify for advertised warranties. If the customer has installed the DV certificate and does not provide the OV documentation within 90 days of the order date, then the OV designation will be forfeited and the DV certificate will be considered as acceptable to the customer; no refunds or credits will be provided. Regardless of the installation of the DV placeholder certificate, the customer has 180 days to provide the required documentation for the OV designation; after 180 days after order date, any orders missing validation documents will be considered abandoned and no refunds will be provided.

Wildcard SSL – Wildcard SSL Certificates are Organization Validated (OV) in addition to the Domain Validated (DV) verification process. The OV verification process requires additional company information that the customer must upload to the account. Since not all customers have this information readily available, we offer a courtesy DV certificate to the customer should there be an immediate need to protect the website. DV certificates are warranted against mis-issuance up to $10,000, and OV certificates are warranted against mis-issuance up to $1,250,000. OV verification must be complete in order to qualify for advertised warranties. If the customer has installed the DV certificate and does not provide the OV documentation within 90 days of the order date, then the OV designation will be forfeited and the DV certificate will be considered as acceptable to the customer; no refunds or credits will be provided. Regardless of the installation of the DV placeholder certificate, the customer has 180 days to provide the required documentation for the OV designation; after 180 days after order date, any orders missing validation documents will be considered abandoned and no refunds will be provided.

UCC/SAN Multi-Domain SSL – UCC/SAN Multi-Domain SSL Certificates are Organization Validated (OV) in addition to the Domain Validated (DV) verification process. The OV verification process requires additional company information that the customer must upload to the account. Since not all customers have this information readily available, we offer a courtesy DV certificate to the customer should there be an immediate need to protect the website. DV certificates are warranted against mis-issuance up to $10,000, and OV certificates are warranted against mis-issuance up to $1,250,000. OV verification must be complete in order to qualify for advertised warranties. If the customer has installed the DV certificate and does not provide the OV documentation within 90 days of the order date, then the OV designation will be forfeited and the DV certificate will be considered as acceptable to the customer; no refunds or credits will be provided. Regardless of the installation of the DV placeholder certificate, the customer has 180 days to provide the required documentation for the OV designation; after 180 days after order date, any orders missing validation documents will be considered abandoned and no refunds will be provided.

Enterprise EV and EV UCC/SAN – Extended Validation (EV) Certificates require extra steps of verification and as such orders may take several days to complete. Therefore we offer a courtesy Domain Validated (DV) certificate to the customer should there be an immediate need to protect the website. DV certificates are warranted against mis-issuance up to $10,000, and EV certificates are warranted against mis-issuance up to $2,000,000. EV verification must be complete in order to qualify for advertised warranties. If the customer has installed the DV certificate and does not provide the EV documentation within 90 days of the order date, then the EV designation will be forfeited and the DV certificate will be considered as acceptable to the customer; no refunds or credits will be provided. Regardless of the installation of the DV placeholder certificate, the customer has 180 days to provide the required documentation for the EV designation; after 180 days after order date, any orders missing validation documents will be considered abandoned and no refunds will be provided.


Limited Warranty Against Certificate Mis-Issuance:

If SSL.com was negligent in issuing a digital certificate that resulted in a loss to a Relying Party, the Relying Party may be eligible under SSL.com’s certificate warranty to receive reimbursement for any damages caused, subject to the limitations of SSL.com’s insurance policy. Except to the extent of willful misconduct, the liability of SSL.com is limited to the negligent issuance of certificates. The cumulative maximum liability of SSL.com to all applicants, subscribers and relying parties for each certificate is set forth in the table in the applicable Relying Party Warranty in our repository.

Under SSL.com’s warranty a covered person may only receive the maximum payment per online transaction listed in Appendix E of our CPS (“Incident Limit”) for which the Covered Person claims there was a breach of the SSL.com Warranty (each an “Incident”). If multiple Covered Persons are affiliated as to a common entity, then those multiple Covered Persons collectively are eligible to receive the maximum amount per Incident. Any payments to Covered Persons shall decrease by an amount equal to the sum of such payments the relevant Aggregate Limit available to any party for future payments for any claims relating to that Digital Certificate. For example, if a Digital Certificate carries a Payment Limit of $10,000 and a per incident limit of $1,000, then Covered Persons can receive payments in accordance with this warranty for up to $1,000 per Incident until a total of $10,000 has been paid in the aggregate for all claims by all parties related to that Digital Certificate. Upon renewal of any Digital Certificate, the total claims paid for such Digital Certificate shall be reset to zero dollars.

SSL.com certificates may only be used in connection with data transfer and transactions having a US dollar (US$) value no greater than the max transaction value associated with the certificate and detailed in the table in the applicable Relying Party Warranty in our repository.