These instructions detail how to install an S/MIME certificate and send secure email messages with Microsoft Outlook on Windows PCs. Testing was done in Outlook version 1902 on Windows 10 Enterprise, but Outlook has natively supported S/MIME for many years. Please check with Microsoft’s Outlook Support about any issues or specific instructions concerning earlier versions of Outlook and/or Windows.
First, download your certificate and install it in Outlook:
1. Download a PKCS#12 file with your certificate from your SSL.com account by clicking the link supplied in your Certificate Activation Link email and following the on-screen instructions in your web browser. You will be prompted to create a password before downloading the file. (Keep this password secure – you will need it later.) Make sure to keep track of where you saved your PKCS#12 file, and do not lose it. If you lose your private key, you will be unable to read messages encrypted with your public key.
2. In Outlook, select File from the main menu, then click Options.
3. Select Trust Center at the bottom of the menu on the left side of the Outlook Options window.
4. Click Trust Center Settings.
5. Select Email Security from the left-hand menu of the Trust Center window.
6. Click Import/Export.
7. Make sure Import existing Digital ID from a file is checked, then click Browse…
8. Navigate to the PKCS#12 file, then click Open. The filename extension should be
9. Enter the password you used when downloading the PKCS#12 file, then click OK.
10. Click OK on the security dialog box that pops up.
11. Click Settings.
12. Enter a name for your security settings.
13. Click Choose, next to Signing Certificate. If you have only installed one certificate (as shown here), you can click OK on the Confirm Certificate dialog box that pops up. Otherwise, you will have to choose one from a list of installed certificates.
14. Click Choose, next to Encryption Certificate, and click OK on the Confirm Certificate dialog box. Again, if you have more than one certificate, select the same one you chose for Signing Certificate.
15. Click OK to close the Change Security Settings window.
16. Set your desired default options for S/MIME email via the four checkboxes under Encrypted email, then click OK to close the Trust Center Window.
The certificate is now installed and you can use it to digitally sign and encrypt messages in Outlook.
To send secure email in Outlook:
1. Begin composing a new email message in Outlook. Under Options, you can toggle the encryption and/or digital signature settings for the message.
2. After sending, click Allow in the Windows Security dialog box that appears, allowing Outlook to use your private key.
3. Note that if you attempt to send encrypted email and do not have your recipient’s public key, you will get an error message giving the option to send the message unencrypted.
For more detailed information about S/MIME email, please see our article, Sending Secure Email with S/MIME.
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