en English
X

Select Language

Powered by Google TranslateTranslate

We hope you will find the Google translation service helpful, but we don’t promise that Google’s translation will be accurate or complete. You should not rely on Google’s translation. English is the official language of our site.

en English
X

Select Language

Powered by Google TranslateTranslate

We hope you will find the Google translation service helpful, but we don’t promise that Google’s translation will be accurate or complete. You should not rely on Google’s translation. English is the official language of our site.

Satisfaction Guarantee Refund Policy

Our 30 Day Guarantee

All digital certificate products from SSL.com come with an unconditional 30 day money-back guarantee. If the certificate you purchase does not work as planned or was bought by mistake or you are in any way dissatisfied with your certificate (and in the case of an EV/ OV Code Signing certificate it has not been used for signing) then let us know within 30 days of issuance and we will refund the full price of your purchase upon request. It’s what we promise and it’s what we do.

Cancellations and Account Credit

At SSL.com’s discretion, account credit may be given for cancellations outside of the refund policy window. For upgrades (or replacement of a digital certificate for one of greater value) any service fees will be waived.

Re-enrollment in eSigner after a revocation incurs a re-enrollment fee of $39 for non-EV code signing certificates and $150 for EV code signing certificates.

Physical Devices

Physical devices such as hardware tokens are not refundable. If an order involving a physical device is canceled, any shipped devices are considered unrecoverable and the value of the device (plus shipping and handling) will be withheld from any refund.  If the device has not been shipped then it is considered recoverable and eligible for a refund.

Extended Validation (EV) Code Signing and Organization Validation Code Signing (OVCS) certificate

Extended Validation (EV) Code Signing or Organization Validation (OV) Code Signing certificates are not refundable if they have been used.  If an order involving an EV Code Signing or OV Code Signing certificate is canceled while the certificate has been used to sign an application or code it is not eligible for a refund.

As always, if you have any questions about this policy or anything else, then feel free to contact our Support Team by emailing Support@SSL.com, calling 1-877-SSL-SECURE, or clicking the chat link at the bottom right of this screen.

Related FAQs

Follow Us

What is SSL/TLS?

Play Video

Subscribe to SSL.com’s Newsletter

Don’t miss new articles and updates from SSL.com