Satisfaction Guarantee Refund Policy

Our 30 Day Guarantee

All digital certificate products from SSL.com come with an unconditional 30-day money-back guarantee. If the certificate you purchase does not work as planned, was bought by mistake or you are in any way dissatisfied with your certificate then let us know within 30 days of purchase and we will credit the full price of your purchase. It’s what we promise and it’s what we do.

For EV/OV/IV Code Signing certificates or Document Signing Certificates, these are refundable within 30 days upon purchase if they have not been issued or used for signing.

Cancellations and Account Credit

At SSL.com’s discretion, account credit may be given for cancellations outside of the refund policy window. For upgrades (or replacement of a digital certificate for one of greater value) any service fees will be waived.

Re-enrollment in eSigner after a revocation incurs a re-enrollment fee of $39 for non-EV code signing certificates and $150 for EV code signing certificates.

All returned/disputed eSigner charges will result in revocations for all unpaid activity nullifying the completed signings.

Physical Devices

Physical devices such as hardware tokens are not refundable. If an order involving a physical device is canceled, any prepared and/or shipped devices are considered unrecoverable and the value of the device (plus shipping and handling) will be withheld from any refund. Prepared devices refer to tokens that are ready for shipping.

Extended Validation (EV) Code Signing and Organization Validation Code Signing (OVCS) certificate

Extended Validation (EV) Code Signing or Organization Validation (OV/IV) Code Signing certificates are not refundable if they have been used and/or issued. If an order involving an EV Code Signing or OV/IV Code Signing certificate is canceled while the certificate has been issued and used to sign an application or code, it is not eligible for a refund.

As always, if you have any questions about this policy or anything else, then feel free to contact our Support Team by emailing Support@SSL.com, calling 1-877-SSL-SECURE, or clicking the chat link at the bottom right of this screen.

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